Refreshing PagerDuty’s navigation for increased efficiency and simplification.

Initially built as a simple on-call management tool for IT responder. While the innovation behind the technology has been consistent, our navigation menu hasn’t always been able to keep pace. The legacy menu created challenges for people to discover and efficiently navigate between different tasks, which slowed them down.

Feedback from people has shown us that our end users have been experiencing numerous pain points related to how our navigation is structured. One of the more common complaints was that the old menu required too many clicks, and people often had to drill down numerous levels to access important functionality. Another problem we found was that customers weren’t aware of all the available features because said features were buried too deep and not easily discoverable. And, too often, we heard that the configuration menu was bloated and disorganized.

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